Return & Exchange Policy – Okhty

At Okhty, your satisfaction is important to us. To ensure the highest standards of hygiene and product safety, please review our return and exchange policy below.

🔁 Return & Exchange Period

You may request a return or exchange within 30 days of receiving your order.

📦 Return & Exchange Conditions

To be eligible for a return or exchange:

• The product must be unused, unopened, and in its original condition.

• The product must be returned in its original packaging with all included items.

• For hygiene and safety reasons, products that have been opened, used, or whose seal has been broken cannot be returned, refunded, or exchanged.

❌ Non-Returnable Items

We cannot accept returns or refunds for:

• Opened or used hair care products.

• Products with broken or removed safety seals.

• Items damaged due to misuse or improper storage after delivery.

💸 Refund Policy

• Refunds are issued only after the returned product has been inspected and approved.

• Approved refunds will be processed using the original payment method whenever possible.

• Shipping fees are non-refundable unless the return is due to our error (such as receiving the wrong or a damaged product).

🔄 Exchange Policy

You may exchange an eligible product within the return period if:

• The item is unopened, unused, and in its original condition.

• You received the wrong item or a product that arrived damaged or defective.

• The requested replacement is available in stock.

🚚 Shipping Costs

• Customers are responsible for return or exchange shipping costs unless the return is due to our mistake (wrong, damaged, or defective item).

📞 How to Request a Return or Exchange

If you need assistance, please contact our customer support team with your order number and photos (if applicable). We will review your request and respond as quickly as possible.