Refund policy

Return & Exchange Policy – Okhty

At Okhty, we value customer satisfaction and strive to provide a smooth shopping experience. Our return and exchange policy is as follows:

🔁 Return & Exchange Period

You may request a return or exchange within 30 days from the date you receive your order.

📦 Return Conditions

• The product must be in its original condition and unused.
• It must be returned in its original packaging with all included items.
• For hair care products, items must be unopened and unused for hygiene and safety reasons.

💸 Refund Policy

• Refunds are processed after inspecting the returned product.
• Shipping fees may be deducted depending on the payment and delivery method.

🔄 Exchange Policy

You may exchange your product for another item of the same category or equal value within the return period.

🚚 Shipping Costs

• Customers are responsible for return/exchange shipping costs unless the issue is caused by us.

📞 How to Request a Return or Exchange

Please contact our customer support team, and we will respond to your request as soon as possible.